QUESTIONS

1. For details on the College of Engineering's Personal Computer Support recommendations for backing up data, see our backup guidelines .  We recommend a variety of software, including Microsoft's built-in backup utility for both Windows XP and Vista, as well as SyncBack (see Tutorial Section for details on its use).  For an example of a backup service provider see:  MozyHome Backup Service.     
   
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2. We recommend scheduling automatic virus scans, definition updates, Microsoft updates, anti-malware scans, and backups.
   
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3. Students who own a PC, regardless of method of purchase, all get the same support from PCS.  See the Student Support page for details.
   
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4. PCS currently supports only Windows 2000, Windows XP, Windows Vista, Windows 7, and Mac OS X operating systems.
   
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5. For onsite warranty work on your PC system with Dell, Apple Mac or other vendors, contact the vendor and indicate that you are a student on a campus residence.  You should inform the vendor that the tech representative will need to have identification and that you must escort the tech representative while in the residence hall.  Be sure to have a photo ID with you to ensure to any campus building management that you are a student.
   
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6. For internet connection support, Time Warner technical support has an office in Maple Hall staffed by UNCC students who work from 1:00pm - 7:00pm Monday - Friday and 1:00pm - 5:00pm Saturday and Sunday. Students may contact them by calling the on-campus number (x73778). This center is able to remotely check the cable modems status and schedule a student tech visit to the students room. Additionally, contact can be made by emailing This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
   
   When an appointment is made for service, students must be present in their room, suite, or apartment for the techs to gain access to their room.
   
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7. If your PC is damaged and under warranty, we recommend contacting your vendor as soon as possible. Please see our Contacts page for details.
   
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8. If your PC is stolen, we recommend you contact the proper authorities (CMPD in an off-campus instance, Campus Police if on-campus) and your insurance company as soon as possible. We also recommend that you purchase and install Computrace, a software product that register your PC  with a centralized server and when reported stolen will activate a trace process that will help identify the location and aid in the recovery process of your stolen PC system.
   

   
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