1. When is my MOSAIC account activated?

For COE-majors, the day after you register for ANY class

For non-COE majors, the day after you register for an engineering class

2. What is my Log in id and initial password?

If you are a new College of Engineering member (student, faculty, staff) your account on Mosaic is automatically set up. Your Mosaic user id is the same as your NinerNet id for reading UNCC email.  Your initial Mosaic password will be your birth date (MMDDYY) appended to your BannerID (800 number).  You can log in with your Mosaic ID and password from any Mosaic workstation or using Mosaic Anywhere.

I.E. if your banner number is 800XXXXXX and your birthday is Jan 2, 2003, then your initial password would be 800XXXXXX010203

3. Where my files stored are and how much quota do I have?

All user files are stored on the network via AFS.  This allows the files to be backed up daily as well as providing access via any Mosaic machine or even off campus with FileDrawers (http://coefiles.uncc.edu/). Your files reside on the H: drive under Mosaic Windows and in your HOME directory on Mosaic Linux and Mosaic Solaris machines.

See http://www.coe.uncc.edu/mosaic/account-disk-space/disk-quota.html for the current disk quotas

4. Where are the labs located and what are the hours and rules?

Lab location and hours are always posted on: http://www.coe.uncc.edu/mosaic/apps/labs/labmaps.php

Lab Rules: http://www.coe.uncc.edu/mosaic/mosaic-labs/lab-rules.html

5. What software is available on Mosaic?

To support the College of Engineering’s vision of providing the latest technology to students, Mosaic includes many popular software packages.  A full list, as well online help, can be viewed at

http://www.coe.uncc.edu/mosaic/available-on-mosaic.html

6. What is MosaicAnywhere?

Using Microsoft’s Remote Desktop functionality, MosaicAnywhere allows access to a Mosaic machine over an Internet connection.  Visit http://www.coe.uncc.edu/mosaic/remote_desk/index.html for more details and available remote workstations.

7. How do I get assistance with my computing issue?

Mosaic

-To contact the Mosaic Help Desk in person, come to Smith 249c Monday - Friday between 8:00am and 5:00pm. You may also call 704-687-3150.

-You may also e-mail us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

-To open a ticket:   http://www.coe.uncc.edu/mosaic/open-a-ticket.html

Personal Computer Support

-To contact the PCS Help Desk in person, come to Smith 202a Monday - Friday between 8:00am and 5:00pm. You may also call 704-687-3335.

-To open a ticket:  http://www.coe.uncc.edu/pcs/get-help.html

8. Can I use my laptop in labs, in class, in facilities on campus?

There is a portion of Smith 226 set aside for personal computing, and users are welcome to use their laptops where space is available in all Mosaic labs.  Additionally, most classes will allow students to take notes on a laptop, though obviously usage could be limited when the classes go closed-note for quizzes, tests, etc.

9. How do I access Mosaic 64 bit Linux?

From off-campus, use the following instructions.
http://www.coe.uncc.edu/mosaic/images/stories/graphical-remote-linux.pdf

If logged into a Mosaic XP machine or MosaicAnywhere, then go to Start-> All Programs -> Mosaic XP ->Unix connectivity ->Exceed Linux (Automatic Server)

10. How long will my Mosaic account be available once I leave the COE?

http://www.coe.uncc.edu/mosaic/account-management/request-account-extension.html

(1) Mosaic accounts that remain dormant or deactivated for nine (9) consecutive months will be deleted from the entire system.

(2) Prior to deletion all user files associated with the account will be downloaded onto magnetic media (archived) and retained by the Systems Administrator for one calendar year.